Molière's comedy in digital transformation.

As someone who delivers professional services using Large Language Models (LLMs), I've started to notice trends inherent in digital transformation:

1. Far-fetched Visionaries: They understand the limitations of a product or their environment and identify elements that should be replaced with LLMs. The problem is the lack of personnel to execute the plan, leading to systemic changes that are likely to fail. This is unless they are implemented over years, contrary to the official narrative of just a few months.

2. Low-hanging Fruit Visionaries: These individuals have identified critical aspects of their products or organization and have realistic expectations of GPT's capabilities. However, they often assume correct implementation is a given and overlook potential side effects, significantly diminishing the impact of the change.

3. Bullishers: Fearless and sometimes with low accountability, they overlook details to work faster and better, with little concern if things break.

4. Champions: Although skilled in implementation, they struggle with the absence of clear guidance or support in prioritizing tasks. They may lack the domain knowledge needed to make informed decisions for business users but they will do what it takes to make it work.

5. Waiters: Paralyzed by indecision, these individuals are bombarded with stories about others leveraging ChatGPT in business. They recognize the need to adapt but are uncertain about where to start.

6. Blockers: Resistant to change, they see GPT as overhyped and offering little value. They argue that years of effort have gone into developing a functional product with organized processes and metrics. To them, an overnight "revolution" by LLMs seems unproven and disruptive.

Throughout my career in digital transformation, I've ironically played each of these roles, leading me to conclude that each is important. It reminds me of the characters from a Molière comedy.

Based on my experience, there is no secret sauce: Concerns must be listened to as well as opportunities. Respecting people's work is as crucial as trying new things and evaluating their value.